Your product is giving you problems.

We are sorry about that. Please contact us:

  •     phone +49 (0)9129 / 4313
  •     e-mail

We check your request and find a solution together with you!

Please note that damage due to incorrect care or use, as well as the use of force are not subject to complaint.


Your brush loses hair in the first weeks, what to do?

A small amount of hair loss in the first weeks is normal and nothing to worry about.

If the hair loss occurs over a longer period of time, please contact us.

Your brush suddenly loses hair after some time, what to do?

Your brush suddenly loses hair only after some time, what to do?

Please check if the brush in dry condition forms a small dust cloud when you roam with your hand. If this is the case, soap residues have accumulated inside the brush. This is one of the most common causes of hair loss with shaving brushes. The high PH value of the soap attacks the hair massively, so that they break and fall out.

Example of a dirty shaving brush.

In such cases, a thorough wash with mild shampoo and then thoroughly comb out the shaving brush helps.

You can find more care tips here.


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